Returns & refunds
Would you like to return an item?
Here is how to proceed.
Return an item
You have 14 days from the receipt of your order to exercise your right of withdrawal, without having to provide a justification. Some artists offer a longer period: please check their terms on their page.
To make your request:
- Log in to your account and open the relevant order.
- Click on "Request a return".
- Select the item(s) to be returned and indicate the reason.
- We will confirm the acceptance of your request by email, including the address of the artist to whom the item should be returned.
Works and items made to measure or personalized at your request cannot be returned, unless they are defective or non-compliant (Article L.221-28 of the Consumer Code).
Return the item
Return the item to the address indicated in our acceptance email, and not to Mirette: each piece goes directly back to the artist who created it.
- The item must be complete and in its original condition, carefully protected in its packaging.
- Return shipping costs are your responsibility, unless the item is defective or does not match your order.
- We recommend a tracked shipment, and insured for fragile or valuable pieces: keep your proof of postage.
Refund
As soon as the artist has confirmed receipt of the item, we will process the refund to the payment method used for the order.
In accordance with the law, the refund will be issued no later than 14 days after your withdrawal request, and may be deferred until receipt of the item or your proof of shipment. You will be notified by email at each step.
Exchange an item
As items are often unique or produced in small batches, we do not offer direct exchanges. Please request a return, then place a new order for the desired item.
A question about your order? Write to the artist via the messaging system, or contact us via the Contact page.